{"id":16865,"date":"2020-08-25T10:59:21","date_gmt":"2020-08-25T08:59:21","guid":{"rendered":"http:\/\/support.ilevia.com\/?p=16865"},"modified":"2024-10-30T15:58:50","modified_gmt":"2024-10-30T14:58:50","slug":"faq","status":"publish","type":"post","link":"https:\/\/support.ilevia.com\/it\/uncategorized\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ module_alignment=”center” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]\n

DOMANDE FREQUENTI<\/strong><\/h1>\n[\/et_pb_text][et_pb_divider _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

COME POSSO COMPRARE I VOSTRI PRODOTTI?<\/strong><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ header_3_line_height=”1.4em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Puoi contattarci agli indirizzi seguenti:<\/b><\/p>\n

Tel. (+39) 0424 48.00.34<\/b><\/p>\n

E-mail: office@ilevia.com<\/a><\/strong><\/span><\/span>
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ module_alignment=”center” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“POSSO PROVARE IL VOSTRO SISTEMA GRATUITAMENTE?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Per provare i nostri prodotti puoi semplicemente usare la Live Demo oppure segui la sezione Quick start per un primo approccio al software EVE.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“COME POSSO CONTROLLARE I MESSAGGI IR?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Per conrollare i MESSAGGI IR puoi usare i dispostivi IR TRANS oopuure l’EMETTITORE KNX, entrambi acquistabili da noi. Consigliamo di inviare una Email a quiesto indirizzo per un preventivo:<\/span><\/h4>\n

office@ilevia.com<\/a><\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“DOVE POSSO TROVARE I MANUALI?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Learning Centre\u00a0\u00e8 il posto dove puoi trovare tutte le informazioni riguardanti il software, se hai bisogno di ulteriori informazioni che non riesci a trovare nel nostro sito contattaci al seguente numero:<\/p>\n

(+39) 0424 480034<\/b><\/p>\n

support@ilevia.com<\/a><\/strong><\/span><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“QUALI PORTE DOVREI APRIRE PER ACCEDERE AL MIO SERVER?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Per accedere\u00a0 al tuo server dall’esterno della tua rete locale attraverso EVE Remote Plus, dovrai aprire la porta 18000 con protocollo TCP<\/strong> all’interno del firewall.
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cQUALE DISPOSITIVO E’ USATO IN SIEME ?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Avrai visogno di una interfaccia IP KNX che \u00e8 acquistabile qui<\/span>.<\/strong>
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cCHE LIMITAZIONE HA LA VERSIONE DELLA DEMO ?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Nessuna limitazione in eccezione per operabilit\u00e0 che \u00e8 limitata a 7 giorni (168 ore).<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cIL SERVER VIMAR E’ RICHIESTO PER CONTROLLARE IL SISTEMA BY ME?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]No, non \u00e8 necessario. consigliamo di seguire questa guida<\/a> per capire come \u00e8 possibile\u00a0.
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cCOME COLLABORARE CON NOI PER DIVENTARE UN PARTNER?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Consigliamo di cotattarci su:<\/span><\/p>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

support@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ custom_margin=”||4px|||” global_colors_info=”{}”]\n

\u201cQUALI PIATTAFORME LAVORA IL VOSTRO SISTEMA?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Il nostro sistema \u00e8 supportato in IOS, Android,, windows e OSX.
\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Dopo aver terminato il periodo di prova dovrai acquistare la licenza (l’attivazione sar\u00e0 online<\/u>) contattandoci tramite i nostri indirizzi<\/span>:<\/span><\/span><\/p>\n

\u00a0(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

\u201cDOVE POSSO TROVARE UN CATALOGO CON I VOSTRI PRODOTTI \/ CARATTERISTICHE?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Puoi trovare il nostro catalogo tramite questo link<\/a><\/strong><\/span>.<\/span><\/span>
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201c<\/strong>I DISPOSITIVI KNX POSSONO ESSERE PROGRAMMATI TRAMITE ETS VIA X1<\/strong>?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Si, \u00e8 possibile programmarli tramite ets attraverso l’X1.<\/p>\n

<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cVENDETE PRODOTTI A PRIVATI?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Generalmente no per\u00f2 ci sono delle eccezioni. Contattaci per maggiori informazioni:<\/span><\/span><\/p>\n

\u00a0(+39)\u00a00424 1660208<\/span><\/b><\/p>\n

office@ilevia.com<\/a><\/strong><\/b><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cDOVE POSSO INVIARE IL MIO CURRICLUM?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

You can send your resume to the following address:<\/p>\n

info@ilevia.com<\/a><\/b><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cHO UN CLIENTE CON UN IMPIANTO KNX ESISTENTE E VUOLE AGGIUNGERE LA CONNESSIONE REMOTA. PER QUESTO DEVO SOLTANTO AVERE LA EVE SUITE OPPURE ANCHE QUALCOSA CHE SI COMPORTI COME SERVER E.S. UN COMPUTER IN CASA?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Puoi usare: Macchina Virtuale X5<\/span>, Raspberry Pi oppure\u00a0<\/span><\/span>X1<\/a><\/strong><\/span><\/p>\n

\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cCOME SI PU\u00d2 ALIMENTARE IL VOSTRO SERVER SE L’ALIMENTAZIONE PRINCIPALE SI INTERROMPE?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

\u00c8 possibile usare un UPS\u00a0<\/strong>(Uninterruptible Power Supply)<\/b>.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cAVETE GI\u00c0 INTEGRATO IL VOSTRO SOFTARE CON SISTEMI SCADA COME CITECT?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Si, lo abbiamo gi\u00e0 integrato utilizzando il\u00a0<\/span>protocollo MQTT <\/strong>.<\/span>
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cC’\u00c8 UNA OPZIONE PER MOSTRARE LA DATA \/ ORA, METEO E FUNZIONI CENTRALI?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]S\u00ec, l’interfaccia pu\u00f2 essere personalizzata dall’installatore in base alle preferenze del cliente.
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cDOVE POSSO TROVARE INFORMAZIONI RIGUARDO “COME IMPOSTARE IL MODBUS CON EVE”?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Puoi trovare tutte le informazioni in questa guida<\/a><\/span>.<\/strong><\/span>
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cEVE FUNZIONA ANCHE CON BTICINO MY HOME?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]S\u00ec, il sistema EVE funziona anche con Bticino My Home.
\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cCOME ORDINARE IL KIT ONLY IN ONE TOUCH PANNEL 5.0?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Puoi contattarci ai senguenti indirizzi:<\/a><\/p>\n

\u00a0(+39)\u00a00424 1660208<\/span><\/b><\/p>\n

office@ilevia.com<\/a><\/strong><\/b><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cSONO ALLA RICERCA DI FILE DB PER PROGRAMMARE DISPOSITIVI Ilevia KNX IN ETS\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Puoi trovare i file qu\u00ec<\/a>.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cDOVE POSSO TROVARE GLI URL PER LE IP CAMERE? EVE MANAGER FUNZIONA HTTP O RTSP?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Chiedi al tuo installatore di fiducia dove trovare gli indirizzi delle IP camere, e s\u00ec EVE supporta sia RTSP E HTTP.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cSONO PRESENTI COSTI DI AGGIORNAMENTO?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”] <\/p>\n

Gli aggiornamenti alle funzioni presenti al momento dell’acquisto sono incluse senza costi aggiuntivi, le nuove caratteristiche presenti negli ultimi update potrebbero essere soggette ad un pagamento.<\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cI COSTI SONO DOVUTI DA QUANTE FUNZIONI \/ DISPOSITIVI PRESENTI ALL’INTERNO DEL PROGETTO?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Gli aggiornamenti alle funzioni presenti al momento dell’acquisto sono incluse senza costi aggiuntivi, le nuove caratteristiche presenti negli ultimi update potrebbero essere soggette ad un pagamento.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cBUON GIORNO, VOLEVO SAPERE SE L’UNIT\u00c0 RASPBERRY \u00c8 LA STESSA SERVER DELL’X1 ?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Gli aggiornamenti alle funzioni presenti al momento dell’acquisto sono incluse senza costi aggiuntivi, le nuove caratteristiche presenti negli ultimi update potrebbero essere soggette ad un pagamento.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“POSSO CAMBIARE LE DIMENSIONI DEL TESTO ALL’INTERNO DELL’APPLICAZIONE EVE REMOTE PLUS?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Gli aggiornamenti alle funzioni presenti al momento dell’acquisto sono incluse senza costi aggiuntivi, le nuove caratteristiche presenti negli ultimi update potrebbero essere soggette ad un pagamento.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“COME POSSO RIPORTARE LE IMPOSTAZIONI DEL SERVER X1 A QUELLE DI FABBRICA?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Per poter cambiare l’IP del server nel caso non potesse pi\u00f9 accedere all’interno dell’X1 consigliamo di seguire questa guida<\/a> passo passo.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“NON RIESCO A TROVARE L’IP DEL MIO SERVER, COME POSSO TROVARLO?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Se stai avendo difficolt\u00e0 a trovare l’IP dell’EVE server usa questo\u00a0link<\/span><\/a><\/strong>.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“\u00c8 POSSIBILE REIMPOSTARE LA PASSWORD DI UN SERVER EVE CHE NON MI FA ACCCEDERE ?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Non \u00e8 possibile reimpostarla, per salvare il progetto all’interno del server EVE X1 sar\u00e0 necessario ritornare il dispositivo a noi.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

DOMANDE FREQUENTI COME POSSO COMPRARE I VOSTRI PRODOTTI?Puoi contattarci agli indirizzi seguenti: Tel. (+39) 0424 48.00.34 E-mail: office@ilevia.com “POSSO PROVARE IL VOSTRO SISTEMA GRATUITAMENTE?” Per provare i nostri prodotti puoi semplicemente usare la Live Demo oppure segui la sezione Quick start per un primo approccio al software EVE. “COME POSSO CONTROLLARE I MESSAGGI IR?” Per […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[72,22],"tags":[],"class_list":["post-16865","post","type-post","status-publish","format-standard","hentry","category-archivi","category-uncategorized"],"yoast_head":"\nFAQ Ilevia Support |<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.ilevia.com\/it\/uncategorized\/faq\/\" \/>\n<meta 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