{"id":82410,"date":"2025-10-28T08:55:57","date_gmt":"2025-10-28T07:55:57","guid":{"rendered":"https:\/\/support.ilevia.com\/?p=82410"},"modified":"2025-12-11T11:15:40","modified_gmt":"2025-12-11T10:15:40","slug":"akuvox-intercom-integration-with-the-ilevia-server","status":"publish","type":"post","link":"https:\/\/support.ilevia.com\/en\/ilevia-control\/akuvox-intercom-integration-with-the-ilevia-server\/","title":{"rendered":"Akuvox intercom integration with the Ilevia server"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” min_height=”auto” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”]\n

Akuvox intercom integration with the Ilevia server<\/h1>\n[\/et_pb_text][et_pb_divider _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n
\n

INTRODUCTION<\/h2>\n<\/blockquote>\n

Intercom systems are communication devices designed for instant, two-way audio exchange within specific areas. They typically consist of a master station and multiple sub-stations, allowing direct communication without the need for external networks. This guide explains how to integrate a Akavox intercom (Model<\/b>: R20BX3 Ver.<\/b>: 320.30.10.136);<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

\n

Intercom configuration<\/h3>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 1:<\/strong><\/p>\n

Login in<\/b> the web interface<\/b> of the Akuvox intercom<\/b>. Then access the Intercom<\/b> menu and select Basic<\/b>. Make sure the Call Type<\/b> is set to Group Call<\/b>. Then add a new caller ID<\/b> into the Number<\/b> parameter.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/10\/Sip-Akuvox_Intercom-settings-2.png” alt=”Akuvox intercom Sip server configuration.” title_text=”Sip-Akuvox_Intercom-settings-2″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 2:<\/strong><\/p>\n

Access the Account menu<\/b>, enter the a new Register name<\/b> and a User name<\/b> and a new Password<\/b> of your choice. Enter the Ilevia server IP<\/b> within the Server IP<\/b> text field.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/10\/Sip-Akuvox_Intercom-settings-1.png” alt=”Setting the basic parameters on the Akuvox intercom.” title_text=”Sip-Akuvox_Intercom-settings-1″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]\n

\n

Ilevia Manager configuration<\/h3>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Step 1:<\/b><\/p>\n

Open the<\/span> Ilevia Manager<\/b> configuration software, open the <\/span>SIP<\/b> section from within the <\/span>component library<\/b>, and add 2 <\/span>SIP Client<\/b> components.<\/span><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/12\/gen-intercom-passo1-manager.gif” alt=”Adding the sip client within the SIP group component list.” title_text=”gen-intercom-passo1-manager” show_in_lightbox=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”50px||50px||false|false” hover_enabled=”0″ box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Step 2:<\/b><\/p>\n

Select one of the 2 <\/span>SIP clients<\/b> and in the right menu enter the following in the <\/span>SIP address:<\/b><\/p>\n

<SIP Address>@<Ilevia Server IP Address><\/b>.<\/span><\/p>\n

Replace <\/span><SIP-Address><\/b> with the <\/span>address (Room No.)<\/b> you entered in step 1 of your web configuration and replace <\/span><Ilevia-server-IP-address><\/b> with your <\/span>X1 server\u2019s IP address<\/b>. Finally, enter the password set in step 1 of the web configuration in <\/span>SIP Password<\/b> and select the user who will be able to receive calls in the \u201c<\/span>For Users\u201d<\/b> field.<\/span><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/12\/gen-intercom-passo2-manager.gif” alt=”Adding the sip client within the SIP group component list.” title_text=”gen-intercom-passo2-manager” show_in_lightbox=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”50px||50px||false|false” hover_enabled=”0″ box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Step 3:<\/b><\/p>\n

Select the second SIP Client and in the right menu enter the following in<\/span> SIP address<\/b>:<\/span><\/p>\n

<SIP-Address>@<Ilevia-server-IP-address>.<\/b><\/p>\n

Replace <\/span><SIP-Address><\/b> with the <\/span>address (VTO ID)<\/b> you entered in step 2 of your web configuration and replace <\/span><dahua-intercom-IP-address><\/b> with the <\/span>IP address<\/b> of your <\/span>Dahua intercom<\/b>. Finally enter in <\/span>SIP Password<\/b> the password set in step 3 of the web configuration.<\/span><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/12\/gen-intercom-passo3-manager.gif” alt=”Adding the sip client within the SIP group component list.” title_text=”gen-intercom-passo3-manager” show_in_lightbox=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”50px||50px||false|false” hover_enabled=”0″ box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Step 4:<\/b><\/p>\n

Finally <\/span>Upload<\/span><\/a> the project to the server.<\/span><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/12\/gen-intercom-passo4-manager.gif” alt=”Adding the sip client within the SIP group component list.” title_text=”gen-intercom-passo4-manager” show_in_lightbox=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”50px||50px||false|false” hover_enabled=”0″ box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

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Webcam Integration (optional)<\/h4>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Add a new <\/span>IP camera<\/b> component to your project. After that it applies the <\/span>RTSP URL<\/b> in the component parameters as follows.<\/span><\/p>\n

rtsp:\/\/<User1>:<User1 password>@<Intercom IP address>\/mpeg\/media.amp<\/b><\/p>\n

Where <\/span><User1><\/b> must be replaced with the user\u2019s username present within the intercom web interface (e.g. admin). <\/span><User1 password><\/b> must be replaced with the user\u2019s real password (the one entered in step 3 of the web configuration) present within the web interface, finally replace <\/span><Intercom IP address><\/b> with the current IP address of your intercom within the local network.<\/span><\/p>\n

Remember<\/b> to<\/span> connect<\/b> the <\/span>ip camera<\/b> to your intercom by selecting the ip camera components in your <\/span>intercom component settings<\/b> (IP Camera => Your IP Camera)<\/span><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/12\/gen-intercom-add-ip-camera.png” alt=”Adding the sip client within the SIP group component list.” title_text=”gen-intercom-add-ip-camera” show_in_lightbox=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”50px||50px||false|false” hover_enabled=”0″ box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

\n

Ilevia Control configuration<\/h4>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Step 5:<\/b><\/p>\n

Open the<\/span> Ilevia Control<\/b> application and enter the<\/span> settings<\/b>, select <\/span>Intercom<\/b> and then enter <\/span>Device<\/b>. In this window, select your intercom by clicking on it and then press <\/span>OK<\/b>.<\/span><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/12\/aggiunta-citofono.gif” alt=”Adding the sip client within the SIP group component list.” title_text=”aggiunta-citofono” show_in_lightbox=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”50px||50px||false|false” hover_enabled=”0″ box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″ align=”center”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]\n

\n

Interface visualization<\/h4>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]\n

Step 6:<\/strong><\/p>\n

Click the button on the Intercom to make a call. If the configuration has been done correctly you will receive a notification if the app is closed or a calling interface will open where you can accept or refuse the call.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”20px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

Call screen<\/strong><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx-Step11_Ilevia-conf.png” alt=”SIP call within the Ilevia control app with IP camera.” title_text=”Sip-Videx-Step11_Ilevia-conf” show_in_lightbox=”on” align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”95%” custom_margin=”50px||||false|false” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]\n

Call notification<\/strong><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/05\/Sip_call-push-notification.png” title_text=”Sip_call-push-notification” show_in_lightbox=”on” align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||||false|false” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Akuvox intercom integration with the Ilevia server INTRODUCTION Intercom systems are communication devices designed for instant, two-way audio exchange within specific areas. They typically consist of a master station and multiple sub-stations, allowing direct communication without the need for external networks. This guide explains how to integrate a Akavox intercom (Model: R20BX3 Ver.: 320.30.10.136); Intercom […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[1,105],"tags":[],"class_list":["post-82410","post","type-post","status-publish","format-standard","hentry","category-all","category-ilevia-control"],"yoast_head":"\nAkuvox intercom integration with the Ilevia server Ilevia Support |<\/title>\n<meta name=\"description\" content=\"Complete guide on how to setup and configure the Akuvox Intercom with the Ilevia server within the Ilevia's configuration software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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