{"id":81654,"date":"2025-09-02T17:57:01","date_gmt":"2025-09-02T15:57:01","guid":{"rendered":"https:\/\/support.ilevia.com\/?p=81654"},"modified":"2025-11-18T17:58:24","modified_gmt":"2025-11-18T16:58:24","slug":"voice-call","status":"publish","type":"post","link":"https:\/\/support.ilevia.com\/en\/configuration-software-en\/voice-call\/","title":{"rendered":"Voice Call"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”]\n

\"\"Voice Call<\/h1>\n
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n
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INTRODUZIONE<\/h2>\n<\/blockquote>\n

This component allows to receive a Voice call from the Ilevia server that will repeat the message entered within the “Content” parameter section. This component comes handy to receive real time alerts on each device connected to the Ilevia Control<\/a> account.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”20px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2021\/01\/SMS_component_properties.png” title_text=”SMS_component_properties” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-20px||||false|false” global_colors_info=”{}”]\n

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COMPONENT PROPERTIES<\/h3>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” locked=”off” global_colors_info=”{}”]\n

Customizable component\u2019s title and icon. Please refer to \u201cCommon properties<\/a>\u201d guide.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ border_style=”solid” locked=”off” global_colors_info=”{}”]\n

GUI<\/strong><\/p>\n

This component\u2019s\u00a0sample is made by using Graphic UI\u00a0gateway.<\/p>\n

Please refer to \u201cGateways \/ Protocols<\/a>\u201d guide in order to get further info.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

Enable component:<\/strong> Checkbox which defines whether the function is enabled or disabledon the EVE server<\/p>\n

Trigger component: <\/strong>Drop Down<\/a>, <\/strong>Color info<\/a>, <\/strong>Text info<\/a>,\u00a0<\/strong>Switch<\/a>, <\/strong>Lock<\/a>\u00a0<\/strong>or\u00a0Pulse<\/a>\u00a0component that triggers the Voice call;<\/p>\n

Send when:<\/strong><\/p>\n

Trigger changes from OFF to ON:<\/strong> The voice call is sent only when the\u00a0trigger goes to OFF;<\/p>\n

Trigger changes from ON to OFF:<\/strong> The voice call is sent only when the\u00a0trigger goes to Off;<\/p>\n

At any change of the trigger:<\/strong>\u00a0The voice call is sent anytime trigger goes to On and Off;<\/p>\n

Trigger ON event:<\/strong> The voice call is sent when the ON event is triggered;<\/p>\n

Trigger OFF event:<\/strong> The voice call is sent when the OFF event is triggered;<\/p>\n

Trigger ANY event:<\/strong> The voice call is sent at any change of trigger.<\/p>\n

Send to:<\/strong> List of contacts which the messages will be sent to. Follow this guide<\/strong><\/span><\/a> to know how to configure the “Contact”<\/strong> component.<\/p>\n

Further information<\/em> can be added to the Voice call<\/strong> content (up to 4 information):<\/p>\n

Information (#1):<\/strong>\u00a0Drop Down<\/a>, Info<\/a>, Color info<\/a>, Text info<\/a>,\u00a0Slider<\/a>,\u00a0Switch<\/a>, Lock<\/a>\u00a0or\u00a0Changeable Value<\/a> component;<\/p>\n

Information (#2):<\/strong> Drop Down<\/a>, Info<\/a>, Color info<\/a>, Text info<\/a>,\u00a0Slider<\/a>,\u00a0Switch<\/a>, Lock<\/a>\u00a0or\u00a0Changeable Value<\/a> component;<\/p>\n

Information (#3):<\/strong> Drop Down<\/a>, Info<\/a>, Color info<\/a>, Text info<\/a>,\u00a0Slider<\/a>,\u00a0Switch<\/a>, Lock<\/a>\u00a0or\u00a0Changeable Value<\/a> component;<\/p>\n

Information (#4):<\/strong> Drop Down<\/a>, Info<\/a>, Color info<\/a>, Text info<\/a>,\u00a0Slider<\/a>,\u00a0Switch<\/a>, Lock<\/a>\u00a0or Changeable Value<\/a> component;<\/p>\n

Content:<\/strong> Text of the Voice call that will be send once the trigger status changes. The above information to be implemented inside the content of the voice call needs must be added as follow: #<\/strong> followed by the number of the information (ex: #1 (first information), #2 (second information), etc..).<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

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Component configuration<\/h3>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

In the following steps it is explained how to setup the Voice call component to be able to receive Voice calls from the Ilevia server.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 1:<\/strong><\/p>\n

The Voice call component service rely on a online service that allows the server to send the call to the clients. Create a new account on Clicksend<\/a> on the following online service first.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step1.png” alt=”Creating a new account on the ClickSend website to integrate the Voice call on the Ilevia Software.” title_text=”Voice-call_Step1″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 2:<\/strong><\/p>\n

Once logged in your Clicksend account<\/b> and access the Account settings<\/b> and finally copy the API Key<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step2.png” alt=”Access the account settings within the ClickSend account.” title_text=”Voice-call_Step2″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 3:<\/strong><\/p>\n

Now complete the ClickSend parameters with the ones of the ClickSend<\/b> account User name<\/b> and the API Key<\/b> copied earlier.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step4.png” alt=”ClickSend account credential required to setup the Ilevia’s ClickSend Gateway.” title_text=”Voice-call_Step4″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 4:<\/strong><\/p>\n

Now open the Ilevia Manager<\/a>, then access the Gateway<\/b> section of the software finally add a new gateway and select the ClickSend<\/b> protocol.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step3.png” alt=”Gateway creation with clicksend protocol.” title_text=”Voice-call_Step3″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 5:<\/strong><\/p>\n

Access the Component<\/b> section, then open the Messaging<\/b> section from the Components library<\/b>, and finally add a new Contact<\/a> component set a phone number<\/b> of the client<\/b> that will receive the call.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step5.png” alt=”Creating contact that will receive the voice call from the Ilevia server.” title_text=”Voice-call_Step5″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 6:<\/strong><\/p>\n

Then add a new Voice call<\/b> component and set it with the ClickSend<\/b> gateway.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step6.png” alt=”Adding the voice call into the project and setting it up in the Ilevia’s configuration software.” title_text=”Voice-call_Step6″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 7:<\/strong><\/p>\n

Set a component<\/b> of your choice within the project that will trigger the event and, on its turn, trigger Voice call<\/b>. And add the Contact<\/a> into the contact list of the Voice call component.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step7.gif” alt=”Setting the Trigger component to the Voice control component within the Ilevia’s configuration software Ilevia manager.” title_text=”Voice-call_Step7″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 8:<\/strong><\/p>\n

1.<\/b> Add the additional information into the Information<\/b> parameters, 2.<\/b> and complete the Content<\/b> writing the message that will be red<\/b> to the client that answer the phone call.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step8.png” title_text=”Voice-call_Step8″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 9:<\/strong><\/p>\n

Access the User interface<\/b> tab. Add the Voice call trigger within the interface and upload the project.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/09\/Voice-call_Step9.gif” alt=”Adding the component within the Ilevia’s interface
\n” title_text=”Voice-call_Step9″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||||false|false” box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ inner_shadow=”on” admin_label=”section” _builder_version=”4.24.0″ background_color=”#fafafa” parallax=”on” min_height=”280px” custom_margin=”30px||||false|false” global_module=”59323″ locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

Still Need Help? Our Customer Service Is Here For You.<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/support.ilevia.com\/faqs\/” button_text=”Ask for help” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#1e84f4″ button_border_color=”#1e84f4″ button_use_icon=”off” custom_margin=”||||false|false” box_shadow_style=”preset2″ box_shadow_spread=”-80px” global_colors_info=”{}” box_shadow_spread__hover_enabled=”on|desktop” box_shadow_spread__hover=”0px” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF”][\/et_pb_button][et_pb_button button_url=”https:\/\/support.ilevia.com\/suggestions\/” button_text=”Make a suggestion” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#1e84f4″ button_border_color=”#1e84f4″ button_use_icon=”off” custom_margin=”||||false|false” box_shadow_style=”preset2″ box_shadow_spread=”-80px” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”on|desktop” box_shadow_spread__hover=”0px” button_text_color__hover=”#FFFFFF” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Voice Call INTRODUZIONE This component allows to receive a Voice call from the Ilevia server that will repeat the message entered within the “Content” parameter section. This component comes handy to receive real time alerts on each device connected to the Ilevia Control account. COMPONENT PROPERTIES Customizable component\u2019s title and icon. Please refer to \u201cCommon […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[1,18],"tags":[],"class_list":["post-81654","post","type-post","status-publish","format-standard","hentry","category-all","category-configuration-software-en"],"yoast_head":"\nVoice Call Ilevia Support |<\/title>\n<meta name=\"description\" content=\"How to configure the Voice call component within the Ilevia's configuration software Ilevia Manager.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.ilevia.com\/en\/configuration-software-en\/voice-call\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta 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