{"id":79423,"date":"2025-06-18T16:43:28","date_gmt":"2025-06-18T14:43:28","guid":{"rendered":"https:\/\/support.ilevia.com\/?p=79423"},"modified":"2025-09-29T11:35:55","modified_gmt":"2025-09-29T09:35:55","slug":"videx-intercom-integration-with-the-ilevia-server","status":"publish","type":"post","link":"https:\/\/support.ilevia.com\/en\/ilevia-control\/videx-intercom-integration-with-the-ilevia-server\/","title":{"rendered":"Videx intercom integration with the Ilevia server"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”]\n

Videx intercom integration with the Ilevia server<\/h1>\n[\/et_pb_text][et_pb_divider _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”]\n
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INRODUCTION<\/h2>\n<\/blockquote>\n

Intercom systems are communication devices designed for instant, two-way audio exchange within specific areas. They typically consist of a master station and multiple sub-stations, allowing direct communication without the need for external networks. This guide show how to integrate a Videx<\/b> (Model: 4534X Fw ver.: V2.0.0) with the Ilevia server.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”30px||||false|false” global_colors_info=”{}”]\n

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Intercom configuration<\/h3>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 1:<\/strong><\/p>\n

Connect to the web interface of the Videx intercom<\/b>. Then enter the Access control<\/b> tab of the web interface.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx_Step1-intercom-conf.png” alt=”Entering the SIP videx SIP settings control panel to add a new SIP client.” title_text=”Sip-Videx_Step1-intercom-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 2:<\/strong><\/p>\n

Click Add new<\/b> to create a new user. Then enter a User name<\/b>. Finally click Save changes<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-videx-Step2_intercom-conf.gif” alt=”Adding a new SIP client into the client list of the VIdex Intercom.” title_text=”Sip-videx-Step2_intercom-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 3:<\/strong><\/p>\n

Enter the SIP Settings<\/b>. Enter a User ID<\/b>, Auth Name<\/b>, finally enter a Password<\/b> of your choice. Then enter the server Ilevia IP address within the Domain<\/b> and Server<\/b> parameters. Finally click Save changes<\/b> on the bottom of the page.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-videx-Step3_intercom-conf.gif” alt=”SIP client configuration within the intercom web interface.” title_text=”Sip-videx-Step3_intercom-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”30px||||false|false” global_colors_info=”{}”]\n

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Ilevia Manager configuration<\/h4>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 1:<\/strong><\/p>\n

Open the configuration software Ilevia Manager<\/a>. 1.<\/b> Open the SIP<\/b> tab from the Components library<\/b>, 2.<\/b> Add 1 SIP Group<\/b> and 2 SIP Client<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/04\/Sip_Step1.png” alt=”Adding the SIP component within the Ilevia project.” title_text=”Sip_Step1″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 2:<\/strong><\/p>\n

Enter the parameters of the SIP Group<\/b>. Here add the SIP address previously set up on the Fermax<\/b> Intercom and the Ilevia’s IP address separated by a “@” sign as follows: <SIP-Address>@<Ilevia-server-IP-address><\/b> where “SIP-address” needs to be replaced with the actual SIP address created earlier within the Intercom web interface<\/b> and <Ilevia-server-IP-address><\/b> needs to be replaced with the real Ilevia server’s IP address<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx_Step1-ilevia-conf.png” alt=”SIP group component configuration within the Ilevia manager software.” title_text=”Sip-Videx_Step1-ilevia-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 3:<\/strong><\/p>\n

Select the first SIP Client<\/b> component. Add the SIP address with the right SIP ID<\/b>, the SIP ID<\/b> is a specific number of your choice. This first SIP Client<\/b> component represents the Ilevia control app client that will receive the call once the bell is rang. Lastly Add the Admin tag, this tag allows the Ilevia control app client to subscribe to the SIP client list.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx_Step2-ilevia-conf.png” alt=”SIP client ID configuration within the Ilevia’s configuration software.” title_text=”Sip-Videx_Step2-ilevia-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 4:<\/strong><\/p>\n

Select the second SIP Client<\/b> component.<\/p>\n

1.<\/b> Select “Videx<\/b>” on the “Camera model”<\/b> parameter. Then enter the IP address<\/b> of the Intercom<\/b>.<\/p>\n

2.<\/b> Here enter the “IP address<\/b>” of the intercom.<\/p>\n

3.<\/b> Replace “SIP ID” with the one created within the Intercom web interface, then replace the <SIP intercom IP> with the Intercom IP address<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx_Step4-intercom-conf.png” alt=”SIP Client intercom component configuration within the ilevia’s configuration software.” title_text=”Sip-Videx_Step4-intercom-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 5:<\/strong><\/p>\n

Finally add the App sip client<\/b> within the SIP Group component’s SIP Client<\/b> list.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/04\/Sip_Step5.gif” alt=”Adding the sip client within the SIP group component list.” title_text=”Sip_Step5″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

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Optional settings<\/h4>\n<\/blockquote>\n

The Videx intercom allows two additional commands that activate the onboard relays.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 6:<\/strong><\/p>\n

Add two Switch<\/a> components into the Ilevia project and set their gateway<\/b> to Virtual<\/b>. Then select the SIP Client<\/b> component which represents the Intercom.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx_Step6-ilevia-conf.png” alt=”Videx relays configuration within the Ilevia’s configuration software.” title_text=”Sip-Videx_Step6-ilevia-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 7:<\/strong><\/p>\n

Link the Switch component to the Relay<\/b> parameters within the SIP client<\/b> component parameters.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-videx-Step7_ilevia-configuration.gif” alt=”Linking the relays to the SIP client component.” title_text=”Sip-videx-Step7_ilevia-configuration” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 8:<\/strong><\/p>\n

Add an IP camera<\/a> component within the project. Where <Intercom IP camera address><\/b> must be replaced with the real IP address of the Videx IP camera, and complete it with the rtsp<\/b> URL that is shown within the Intercom web interface.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx_Step8-1-ilevia-conf.png” alt=”IP camera component configuration with the SIP ip camera configuration.” title_text=”Sip-Videx_Step8-1-ilevia-conf” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 9:<\/strong><\/p>\n

Link the IP camera<\/a> component with the SIP client<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-videx-Step9_ilevia-configuration.gif” alt=”Linking the IP camera component to the SIP client component.” title_text=”Sip-videx-Step9_ilevia-configuration” show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][et_pb_divider _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]Step 10:<\/strong><\/p>\n

Finally Upload<\/a> the project to the server.<\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/04\/Sip_Step6.gif” alt=”Uploading the project into the server to test the SIP.” title_text=”Sip_Step6″ show_in_lightbox=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||50px||false|false” box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

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Interface visualization<\/h4>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Step 11:<\/strong><\/p>\n

Click the button on the Intercom to make a call. If the configuration has been done correctly you will receive a notification if the app is closed or a calling interface will open where you can accept or refuse the call.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”20px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

Call screen<\/strong><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/06\/Sip-Videx-Step11_Ilevia-conf.png” alt=”SIP call within the Ilevia control app with IP camera.” title_text=”Sip-Videx-Step11_Ilevia-conf” show_in_lightbox=”on” align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”95%” custom_margin=”50px||||false|false” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset2″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]\n

Call notification<\/strong><\/p>\n[\/et_pb_text][et_pb_image src=”https:\/\/support.ilevia.com\/wp-content\/uploads\/2025\/05\/Sip_call-push-notification.png” title_text=”Sip_call-push-notification” show_in_lightbox=”on” align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”50px||||false|false” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset2″ locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ inner_shadow=”on” admin_label=”section” _builder_version=”4.24.0″ background_color=”#fafafa” parallax=”on” min_height=”280px” custom_margin=”30px||||false|false” global_module=”59323″ locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]\n

Still Need Help? Our Customer Service Is Here For You.<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/support.ilevia.com\/faqs\/” button_text=”Ask for help” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#1e84f4″ button_border_color=”#1e84f4″ button_use_icon=”off” custom_margin=”||||false|false” box_shadow_style=”preset2″ box_shadow_spread=”-80px” global_colors_info=”{}” box_shadow_spread__hover_enabled=”on|desktop” box_shadow_spread__hover=”0px” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF”][\/et_pb_button][et_pb_button button_url=”https:\/\/support.ilevia.com\/suggestions\/” button_text=”Make a suggestion” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”20px” button_text_color=”#1e84f4″ button_border_color=”#1e84f4″ button_use_icon=”off” custom_margin=”||||false|false” box_shadow_style=”preset2″ box_shadow_spread=”-80px” locked=”off” global_colors_info=”{}” box_shadow_spread__hover_enabled=”on|desktop” box_shadow_spread__hover=”0px” button_text_color__hover=”#FFFFFF” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Videx intercom integration with the Ilevia server INRODUCTION Intercom systems are communication devices designed for instant, two-way audio exchange within specific areas. They typically consist of a master station and multiple sub-stations, allowing direct communication without the need for external networks. This guide show how to integrate a Videx (Model: 4534X Fw ver.: V2.0.0) with […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[1,105],"tags":[],"class_list":["post-79423","post","type-post","status-publish","format-standard","hentry","category-all","category-ilevia-control"],"yoast_head":"\nVidex intercom integration with the Ilevia server Ilevia Support |<\/title>\n<meta name=\"description\" content=\"Complete guide on how to setup the integration of the Videx intercom within the Ilevia's configuration software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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