{"id":71499,"date":"2024-04-10T16:41:26","date_gmt":"2024-04-10T14:41:26","guid":{"rendered":"https:\/\/support.ilevia.com\/?p=71499"},"modified":"2024-10-31T15:06:39","modified_gmt":"2024-10-31T14:06:39","slug":"ping","status":"publish","type":"post","link":"https:\/\/support.ilevia.com\/en\/configuration-software-en\/ping\/","title":{"rendered":"Ping"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]\n<h1><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/05\/Ping.png\" width=\"53\" height=\"57\" alt=\"\" class=\"wp-image-72470 alignleft size-full\" \/>Ping<\/h1>\n<hr \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<blockquote>\n<h2>INTRODUCTION<\/h2>\n<\/blockquote>\n<p>This component allows you to ping a specific IP address on your local network. If the ping doesn&#8217;t return, this component, will change the state of a switch accordingly.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<blockquote>\n<h3>USE CASES<\/h3>\n<\/blockquote>\n<ul>\n<li>\n<p>If the device you are pinging disconnects from the network the server will send an Email.<\/p>\n<\/li>\n<\/ul>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<blockquote>\n<h3>COMPONENT PROPERTIES<\/h3>\n<\/blockquote>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/03\/Ping_component-propeties.png&#8221; alt=&#8221;Ping component properties within the Ilevia&#8217;s configuration software Ilevia Manager.&#8221; title_text=&#8221;Ping_component-propeties&#8221; show_in_lightbox=&#8221;on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p style=\"text-align:justify\"><strong>Disable:<\/strong> Link a <a href=\"\/configuration-software-en\/switch\" target=\"_blank\" rel=\"noopener\">switch<\/a> component to be able to Enable or Disable the ping;<\/p>\n<p style=\"text-align:justify\"><strong>IP:<\/strong> Insert here the IP address of the device you want to ping;<\/p>\n<p style=\"text-align:justify\"><strong>Check Interval [s]:<\/strong> This setting declares the polling time the server uses to send the ping request to the device;<\/p>\n<p style=\"text-align:justify\"><strong>Timeout [s]:<\/strong> Timeout time that the server will wait if the ping request is bad;<\/p>\n<p style=\"text-align:justify\"><strong>Result:<\/strong> The linked component: <a href=\"\/configuration-software-en\/switch\" target=\"_blank\" rel=\"noopener\">Switch<\/a>, <a href=\"\/configuration-software-en\/color-info\" target=\"_blank\" rel=\"noopener\">Color info<\/a> or a <a href=\"\/configuration-software-en\/text-info\" target=\"_blank\" rel=\"noopener\">Text info<\/a> will represents the result of the ongoing ping. If the ping is not successful, the linked components will change state.<\/p>\n<p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<blockquote>\n<h3>COMPONENT CONFIGURATION<\/h3>\n<\/blockquote>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Step 1:<\/strong><\/p>\n<p>Open the configuration software <a href=\"\/configuration-software-en\/overview\/\" target=\"_blank\" rel=\"noopener\">Ilevia Manager<\/a>. <b>1.<\/b> Click the &#8220;<b>Components<\/b>&#8221; tab, <b>2.<\/b> then open &#8220;<b>Network<\/b>&#8221; from the &#8220;<b>Components library<\/b>&#8220;, <b>3.<\/b> finally add the <b>Ping<\/b> component within the &#8220;<b>My components<\/b>&#8221; section.<\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_step1.png&#8221; alt=&#8221;Adding the Ping componenti in the Ilevia Manager project.&#8221; title_text=&#8221;Ping_step1&#8243; show_in_lightbox=&#8221;on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||50px||false|false&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Step 2:<\/strong><\/p>\n<p>Now add two <a href=\"\/configuration-software-en\/switch\" target=\"_blank\" rel=\"noopener\">Switch<\/a> components into the project from the <b>Base<\/b> section .<\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_step2.png&#8221; alt=&#8221;Adding the components needed for the ping component within the Ilevia&#8217;s: Ilevia Manager.&#8221; title_text=&#8221;Ping_step2&#8243; show_in_lightbox=&#8221;on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||50px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Step 3:<\/strong><\/p>\n<p>Link the Switch component to the &#8220;<b>Enable<\/b>&#8221; and then link the Text info to the &#8220;<b>Result<\/b>&#8221; parameter of the <b>Ping<\/b> component.<\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_step3.png&#8221; alt=&#8221;Setting up the Ping component parameters within the Ilevia&#8217;s configuration software: Ilevia Manager.&#8221; title_text=&#8221;Ping_step3&#8243; show_in_lightbox=&#8221;on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||50px||false|false&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Step 4:<\/strong><\/p>\n<p>Type the IP address of the device you want to ping within <b>IP<\/b> then type a time in second and type it in the <b>Check interval [s]<\/b>, finally type a timeout time and put it within <b>Timeout [s]<\/b>.<\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_step4.png&#8221; alt=&#8221;Filling up the ping parameters in the Ilevia&#8217;s configuration software: Ilevia Manager.&#8221; title_text=&#8221;Ping_step4&#8243; show_in_lightbox=&#8221;on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||50px||false|false&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Step 5:<\/strong><\/p>\n<p>Now add the components within the <a href=\"\/app-interface\/user-interface\" target=\"_blank\" rel=\"noopener\">User interface<\/a> and <a href=\"https:\/\/support.ilevia.com\/quick-start\/#upload-to-server\" target=\"_blank\" rel=\"noopener\">upload<\/a> the project into the server.<\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_step5.gif&#8221; alt=&#8221;Uploading the project with the Ping component placed in the Interface from the Ilevia&#8217;s configuration software: Ilevia Manager.&#8221; title_text=&#8221;Ping_step5&#8243; show_in_lightbox=&#8221;on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||50px||false|false&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<blockquote>\n<h3>FINAL RESULT<\/h3>\n<\/blockquote>\n<p>This is how the Ping components can be displayed within the Ilevia&#8217;s User interface (<a href=\"\/app-interface\/calssic-user-interface\/\" target=\"_blank\" rel=\"noopener\">Classic<\/a> and <a href=\"\/configuration-software-en\/map-user-interface\/\" target=\"_blank\" rel=\"noopener\">Map<\/a>).[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p style=\"text-align:center\"><em><strong>Classic User Interface<\/strong><\/em><\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_classic-style.gif&#8221; alt=&#8221;This is one of the countless examples of how the ping components can be displayed within the Ilevia&#8217;s Classic user interface&#8221; title_text=&#8221;Ping_classic-style&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;40%&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]\n<p style=\"text-align:center\"><em><strong>Map User Interface<\/strong><\/em><\/p>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/Ping_map-style.gif&#8221; alt=&#8221;This is one of the countless examples of how the ping components can be displayed within the Ilevia&#8217;s Map user interface&#8221; title_text=&#8221;Ping_map-style&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;75%&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_testimonial portrait_url=&#8221;data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iNTAwIiBoZWlnaHQ9IjUwMCIgdmlld0JveD0iMCAwIDUwMCA1MDAiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+CiAgICA8ZyBmaWxsPSJub25lIiBmaWxsLXJ1bGU9ImV2ZW5vZGQiPgogICAgICAgIDxwYXRoIGZpbGw9IiNFQkVCRUIiIGQ9Ik0wIDBoNTAwdjUwMEgweiIvPgogICAgICAgIDxyZWN0IGZpbGwtb3BhY2l0eT0iLjEiIGZpbGw9IiMwMDAiIHg9IjY4IiB5PSIzMDUiIHdpZHRoPSIzNjQiIGhlaWdodD0iNTY4IiByeD0iMTgyIi8+CiAgICAgICAgPGNpcmNsZSBmaWxsLW9wYWNpdHk9Ii4xIiBmaWxsPSIjMDAwIiBjeD0iMjQ5IiBjeT0iMTcyIiByPSIxMDAiLz4KICAgIDwvZz4KPC9zdmc+Cg==&#8221; quote_icon_color=&#8221;#000000&#8243; quote_icon_background_color=&#8221;#FFFFFF&#8221; font_icon=&#8221;&#xe092;||divi||400&#8243; portrait_width=&#8221;0px&#8221; portrait_height=&#8221;0px&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||19px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]\n<p><b>Click the link below to download the demo project and try it your self.<\/b><\/p>\n<p><strong><a href=\"https:\/\/support.ilevia.com\/wp-content\/uploads\/2024\/04\/ping.zip\">Download the demo project here!<\/strong><\/a><\/p>\n[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; inner_shadow=&#8221;on&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.24.0&#8243; background_color=&#8221;#fafafa&#8221; parallax=&#8221;on&#8221; min_height=&#8221;280px&#8221; custom_margin=&#8221;30px||||false|false&#8221; global_module=&#8221;59323&#8243; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<h1 style=\"text-align: center;\">Still Need Help? Our Customer Service Is Here For You.<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/support.ilevia.com\/contacts\/&#8221; button_text=&#8221;Ask for help&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;20px&#8221; button_text_color=&#8221;#1e84f4&#8243; button_border_color=&#8221;#1e84f4&#8243; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; box_shadow_style=&#8221;preset2&#8243; box_shadow_spread=&#8221;-80px&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_spread__hover_enabled=&#8221;on|desktop&#8221; box_shadow_spread__hover=&#8221;0px&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/support.ilevia.com\/contacts\/&#8221; button_text=&#8221;Make a suggestion&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;20px&#8221; button_text_color=&#8221;#1e84f4&#8243; button_border_color=&#8221;#1e84f4&#8243; button_use_icon=&#8221;off&#8221; box_shadow_style=&#8221;preset2&#8243; box_shadow_spread=&#8221;-80px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_spread__hover_enabled=&#8221;on|desktop&#8221; box_shadow_spread__hover=&#8221;0px&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Ping INTRODUCTION This component allows you to ping a specific IP address on your local network. If the ping doesn&#8217;t return, this component, will change the state of a switch accordingly. USE CASES If the device you are pinging disconnects from the network the server will send an Email. COMPONENT PROPERTIES Disable: Link a switch [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[1,18],"tags":[],"class_list":["post-71499","post","type-post","status-publish","format-standard","hentry","category-all","category-configuration-software-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ping Ilevia Support |<\/title>\n<meta name=\"description\" content=\"Complete guide on how to setup the Ping component within the Ilevia&#039;s configuration software Ilevia Manager.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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