{"id":16861,"date":"2020-08-25T10:59:21","date_gmt":"2020-08-25T08:59:21","guid":{"rendered":"http:\/\/support.ilevia.com\/?p=16861"},"modified":"2024-10-31T15:18:45","modified_gmt":"2024-10-31T14:18:45","slug":"faq","status":"publish","type":"post","link":"https:\/\/support.ilevia.com\/en\/all\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0px|||||” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ module_alignment=”center” custom_padding=”0px|||||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]\n

FREQUENTLY ASKED QUESTIONS<\/span><\/strong><\/h1>\n[\/et_pb_text][et_pb_divider _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

HOW CAN I BUY YOUR PRODUCTS?<\/strong><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ header_3_line_height=”1.4em” global_colors_info=”{}”]\n

You can contact us at the following addresses:<\/b><\/p>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ module_alignment=”center” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“CAN I TRY FOR FREE EVE SYSTEM?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

To try our products you can simply try our Live Demo<\/span><\/a><\/strong> or follow the <\/span>Quickstart section for a first approach to the EVE Software.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“HOW CAN I MANAGE IR MESSAGES?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

To manage IR MESSAGES you can use IR TRANS or the KNX Emitter, both purchasable from us. Please send an Email at this address for a quotation:<\/span><\/p>\n

office@ilevia.com<\/a><\/strong><\/span>\u00a0<\/strong><\/span><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“WHERE CAN I FIND A MANUAL?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

Learning Centre is the place where you can find all the information about our Software, if you need further information that you can’t find on our site please contact us at:<\/span><\/h4>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“WHICH PORTS SHOULD I OPEN TO ACCESS TO MY SERVER?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

To access your Server from outside your LAN trough EVE Remote Plus you should open the port\u00a018000 TCP<\/strong>\u00a0<\/span>inside your Firewall.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cWHAT DEVICE IS USED IN ADDITION TO THE RASPBERRY TO CONTROL A KNX SYSTEM?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]You will need an addition device called KNX\/IP interface.[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cTHE DEMO VERSION WHICH LIMITATIONS DOES IT HAVE?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u00a0No limitation except for operation that is limited to 7 days (168 operating hours).<\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cIS A VIMAR SERVER REQUIRED TO CONTROL THE BY ME SYSTEM?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]No, it is not necessary. Please follow\u00a0<\/b><\/span>this guide<\/a><\/strong><\/span>\u00a0to understand how you can do it.[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n
\u201cHOW TO WORK WITH US? HOW TO BE A PARTNER?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

Please contact us at:<\/b><\/p>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ custom_margin=”||4px|||” global_colors_info=”{}”]\n

\u201cON WHICH PLATFORMS DOES YOUR SYSTEM WORK?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

Our system works on\u00a0iOS, Android, Windows and OSX.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

After the trial period you need to purchase a license(the activation will be online<\/span>) by contacting us at these addresses<\/span><\/p>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cWHERE CAN I FIND A CATALOG WITH YOUR PRODUCTS \/ FEATURES?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

You can find our Catalog at the following link<\/a><\/strong><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cCAN KNX DEVICES BE PROGRAMMED USING ETS VIA THE X1?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Yes, it is possible.
\n<\/strong><\/p>\n

<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cDO YOU SELL TO END USERS?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

Usually not but we have some exceptions. Contact us for further information:<\/span><\/p>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cWHO CAN I SEND MY RESUME TO?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

You can send your resume to the following address:<\/span><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cI HAVE A CLIENT WITH AN EXISTING KNX INSTALLATION AND IS LOOKING AT ADDING REMOTE ACCESS. FOR THIS DO I JUST NEED THE EVE SUITE OR DO I NEED SOMETHING ELSE TO ACT AS A SERVER E.G. A COMPUTER AT THE HOUSE?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

You can use a\u00a0<\/span>Virtual Machine<\/a><\/strong><\/span>, Raspberry Pi or\u00a0<\/span><\/span>X1<\/a><\/strong><\/span>\/X3 Server.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cHOW IS IT POSSIBLE TO SUPPLY YOUR SERVER WHEN MAINS SUPPLY IS FALLING?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

It is possible to use a\u00a0<\/span>UPS\u00a0<\/strong>(Uninterruptible Power Supply)<\/b><\/span>\u00a0or an\u00a0<\/span>EVE X3<\/strong><\/span>\u00a0server with an integrated battery in case of power failure.<\/span><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cHAVE YOU INTEGRATE YOUR SOFTWARE WITH ANY SCADA SYSTEM SUCH AS CITECT?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Yes, we have integrated it utilizing the<\/span>\u00a0<\/span>MQTT Protocol<\/strong>.<\/span>
\n<\/strong>[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cIS THERE AN OPTION FOR DISPLAY TIME\/DATE, WEATHER AND SOME CENTRAL FUNCTION?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Yes, the interface\u00a0can be customized by the installer according to customer needs.
\n<\/strong>[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cWHERE DO I FIND INFO ABOUT \u201cHOW TO SETUP MODBUS\u201d WITH EVE?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

You can find the guide\u00a0<\/span>here<\/span><\/a>.<\/strong><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cDOES EVE WORK WITH MY HOME BTICINO?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]Yes, EVE System works with My Home BTicino.<\/span>[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n
\u201cHOW CAN I ORDER THE ALL IN ONE KIT TOUCH PANEL 5.0?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]You can contact us at the following addresses:<\/a><\/p>\n

(+39)\u00a00424 1660208<\/b><\/p>\n

info@ilevia.com<\/a><\/strong><\/span><\/b><\/p>\n

ilevia.italy<\/b><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

\u201cI AM LOOKING FOR DB FILES TO PROGRAM ilevia KNX DEVICES IN ETS\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

You can find the files\u00a0here.<\/strong><\/a><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

\u201cWHERE CAN I FIND THE URL FOR THE IP CAMERA? DOES EVE MANAGES HTTP OR RTSP?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

Ask your trusted installer where to find the Camera IP Address, and yes EVE supports both RTSP and HTTP protocols.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cARE THERE ANY SOFTWARE UPDATE COSTS?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

The updates to the functions present at the moment of purchase are included free of charge, the new features present in the subsequential updates may be subject to payment.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cDOES THE COST DEPEND ON THE NUMBER OF FUNCTIONS\/DEVICES USED IN THE PROJECT?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

The updates to the functions present at the moment of purchase are included free of charge, the new features present in the subsequential updates may be subject to payment.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

\u201cGOOD MORNING, I ACTUALLY WANTED TO KNOW IF THE RASPBERRY UNIT IS THE SAME AS THE X1 SERVER?\u201d<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

The updates to the functions present at the moment of purchase are included free of charge, the new features present in the subsequential updates may be subject to payment.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“CAN I CHANGE THE DIMENSION OF THE TEXTS INSIDE THE EVE REMOTE PLUS APP?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

The updates to the functions present at the moment of purchase are included free of charge, the new features present in the subsequential updates may be subject to payment.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“HOW CAN I RESET MY SERVER IP?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

In order to change your server IP in the case you can’t access anymore you can follow this step-by-step guide<\/strong><\/a>.<\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“I CAN’T FIND MY SERVER IP, WHERE SHOULD I LOOK FOR IT?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

If you’re\u00a0having trouble finding the IP of your EVE Server please use this link<\/span><\/a><\/strong>.<\/a><\/strong><\/em><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]\n

“IS IT POSSIBLE TO RESET THE PASSWORD OF AN EVE THAT I’VE JUST CHANGED BUT DOES NOT LET ME IN?”<\/strong><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]\n

It is not possible to restore it, to save the project inside your EVE X1 it will be necessary to send the device to our office.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

FREQUENTLY ASKED QUESTIONSHOW CAN I BUY YOUR PRODUCTS?You can contact us at the following addresses: (+39)\u00a00424 1660208 info@ilevia.com”CAN I TRY FOR FREE EVE SYSTEM?”To try our products you can simply try our Live Demo or follow the Quickstart section for a first approach to the EVE Software.”HOW CAN I MANAGE IR MESSAGES?”To manage IR MESSAGES […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16861","post","type-post","status-publish","format-standard","hentry","category-all"],"yoast_head":"\nFAQ Ilevia Support |<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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